Text App Review for Shopify – AI Live Chat That Actually Sells
The complete breakdown: features, pros & cons, setup, and whether it's right for your store.
Verdict in 10 Seconds
Text App is the best first live chat for Shopify stores that want:
- More sales without hiring agents
- 24/7 instant replies
- AI that understands products
- Automation before human support
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Best for: Shopify stores doing $1k–$100k/month that want revenue first, support costs second.
Michael Torres
E-commerce Tech Analyst
Michael has tested over 50 live chat and customer service tools for Shopify stores. He focuses on solutions that drive revenue, not just support tickets.
What Is Text App Exactly?
Text App is an AI-powered customer service workspace from the LiveChat company that combines:
Unlike old chatbots, it:
- Learns from your store data
- Answers product questions
- Recommends items
- Escalates to humans when needed
Watch How Text App Can Boost Shopify Sales with AI Live Chat
This video demonstrates how you can use Text App to transform Shopify stores with AI-powered live chat, automating customer support and increasing sales.
✅ Learn how to:
- – Navigate Chats, Tickets, and Views
- – Organize your customer conversations
- – Stay efficient and in sync with your team
This is your starting point to mastering customer support with Text App.
👉 Ready to start? Set up your AI-powered Shopify chat with Text App today:
Affiliate link – we may earn a commission at no extra cost to you.
1. What Makes Text App Different for Shopify
A. It Understands Your Store
After connecting Shopify, it can:
👉 This is why it converts better than generic chatbots.
B. Sales-First AI (Not Just Support)
Most tools only answer FAQs. Text App can:
Example:
Customer: "Is this chair good for tall people?"
Text App:
- ✓ checks product specs
- ✓ compares similar models
- ✓ suggests best option
- ✓ invites to checkout
C. True Hybrid With LiveChat
When AI is not enough:
- One click transfer to agent
- Full chat history
- No repetition
- Higher close rate
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2. Real Benefits (Not Marketing Talk)
1) More Sales
- • +10–25% conversion lift
- • Fewer abandoned carts
- • More add-to-cart
2) Lower Support Cost
- • AI handles 60–80% tickets
- • Fewer agents needed
- • 24/7 without salaries
3) Better CX
- • Instant replies
- • No waiting
- • Consistent answers
3. Who Is It For?
Perfect Fit
- Shopify ecommerce
- Small teams
- Solo founders
- Dropshipping
- Brands with many SKUs
Less Ideal If
- 100% custom B2B sales
- Need phone support only
- No online store
4. Features Shopify Owners Care About
Core Features
Ecommerce Features
- Product recommendations
- Order status
- Shipping info
- Discount sharing
- Cart recovery
5. Pricing – Is It Worth It?
Text App uses a scalable SaaS model. Compared to hiring:
| Option | Cost |
|---|---|
| 1 human agent | €1500+/mo |
| Text App | Fraction of that |
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6. Setup on Shopify (5 Steps)
- 1Create Text App account
- 2Install Shopify integration
- 3Import store data
- 4Set triggers
- 5Go live
No coding required.
7. Pros & Cons
Pros
- True AI (not rule bot)
- Easy Shopify connect
- Sales oriented
- Hybrid with LiveChat
- Fast setup
Cons
- Needs training
- Advanced flows take time
- Best with clear FAQs
8. Text App vs Alternatives (Quick)
| Tool | Best For |
|---|---|
| Text App | AI + sales |
| Tidio | Simple chat |
| Gorgias | Support desk |
| Zendesk | Enterprise |
👉 For revenue first → Text App wins.
9. ROI Example
Store with 10,000 visits:
- • 2% conversion → 200 sales
- • +15% lift → 230 sales
- • Extra 30 orders
At $60 AOV = $1,800 extra/month
FAQ (AEO Ready)
Final Verdict
Choose Text App If You Want:
- More revenue
- Less support work
- 24/7 responses
- AI that sells
Affiliate links – we may earn a commission at no extra cost to you.
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