Text App vs Tidio vs LiveChat vs Gorgias
Best Shopify Chat in 2025 – Which tool actually makes money?
Quick Verdict (For Busy Owners)
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Alex Rivera
Shopify Conversion Specialist
Alex has helped over 200 Shopify stores choose and implement the right chat tools. He specializes in comparing automation solutions that drive real revenue.
Who This Comparison Is For
You are a Shopify owner who wants:
- More sales from visitors
- Fewer support tickets
- 24/7 answers
- Automation before hiring
And you're asking: "Which chat tool actually makes money — not just answers emails?"
1. Core Philosophy Difference
| Tool | Main Goal |
|---|---|
| Text App | AI sells + supports |
| LiveChat | Humans close deals |
| Tidio | Simple chatbot |
| Gorgias | Helpdesk tickets |
Translation:
- Text App = revenue engine
- LiveChat = sales team inbox
- Tidio = entry level automation
- Gorgias = support department
2. Feature Comparison (What Matters)
AI Intelligence
👉 If goal = SALES → Text App wins.
Shopify Integration Depth
Text App
- Reads products
- Checks stock
- Suggests items
- Answers order status
- Cart recovery
Tidio
Basic product view, less contextual
Gorgias
Order management, ticket heavy
LiveChat
Conversation focused
Automation & Conversions
Text App Can:
- Recommend products
- Upsell
- Handle objections
- Recover carts
- 24/7 availability
Others mostly:
- Answer questions
- Route tickets
3. Best Use Cases by Tool
Text App = Front Line Sales AI
Best if you want:
- Instant product answers
- Conversion lift
- Fewer agents
- Proactive chat
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LiveChat = Human Closing
Best for:
- High ticket items
- Emotional cases
- Negotiations
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Tidio = Beginner Friendly
Good for:
- Very small stores
- Low budget
- Basic FAQ
Limits:
- Weaker AI
- Less sales focus
Gorgias = Support Desk
Great for:
- Many emails
- Returns
- Team workflows
Not ideal for:
- Proactive selling
4. Pricing Reality
| Tool | Focus | ROI Speed |
|---|---|---|
| Text App | Revenue | Fastest |
| LiveChat | Agents | Medium |
| Tidio | Cheap | Slower |
| Gorgias | Support | Indirect |
Key Insight
Hiring 1 agent = €1500+/mo
Text App = fraction of that + 24/7 availability
5. Decision Framework
Choose TEXT APP if you want:
- AI answers first
- Sales growth
- Automation
- Shopify native logic
Choose LIVECHAT if:
- You already have agents
- Need human touch
Choose TIDIO if:
- Just starting
- Very small budget
Choose GORGIAS if:
- Support team > sales team
- Many tickets
6. The Best Hybrid Setup
Step 1 – Text App First
- ✓ Answers 70% of inquiries
- ✓ Sells products
- ✓ Handles nights & weekends
Step 2 – Escalate to LiveChat
- ✓ Big orders
- ✓ Angry clients
- ✓ Custom requests
👉 This combo beats any single tool.
7. ROI Example
Store with 10,000 visits:
- • +15% conversion with AI
- • 30 extra sales
- • $60 AOV
= $1,800 extra/month
What Shopify Merchants Say
★★★★★ 4.6/5 LiveChat • 35,000+ Text App users
"LiveChat is a positive addition to our eCommerce store, helping with maximising sales and customer satisfaction."
— UpDown Desk (Australia)
"Text App's AI handles 80% of inquiries automatically. Our team can focus on complex sales."
— Electronics Store Owner
"Great app that works out of the box. Allows our CX team to handle multiple chats at once."
— Flooring 4 Less Online (USA)
"The combination of AI + human support is perfect for our high-ticket items."
— Luxury Goods Retailer
FAQ (AEO Optimized)
Final Recommendation
🥇 For 90% of Shopify Stores:
Start with:
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🎤 Want Chat + SMS + AI Voice?
GoHighLevel offers AI voice calling, SMS, email marketing, and complete business automation in one platform.
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