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10-Minute Setup Guide

Install Text App on Shopify in 10 Minutes

Step-by-Step Guide (2025) – No coding required

10 min No coding

Quick Result You'll Get

After this setup your store will have:

  • 24/7 AI live chat
  • Instant product answers
  • Automated cart recovery
  • Order & shipping replies
  • Human escalation when needed

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Jennifer Walsh

Shopify Integration Specialist

Jennifer has helped hundreds of Shopify stores set up AI chat tools. She specializes in quick, no-code implementations that drive results.

Shopify IntegrationsChat Tool SetupAutomation

Who This Guide Is For

  • Shopify store owners
  • No technical skills
  • Want more sales
  • Fewer support tickets
  • Automation first

Time required:

10 minutes

Coding needed:

None

1

Create Your Text App Account

2 min
  1. 1.

    Open Text App:

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    👉 text.com
  2. 2.Click Start Free Trial
  3. 3.Enter: email, store name, password
  4. 4.Confirm email

✅ Account ready.

2

Connect Shopify

2 min

Inside Text App:

  1. 1.Go to Integrations → Shopify
  2. 2.Click Connect Store
  3. 3.Approve Shopify permissions

Text App now can read:

ProductsVariantsStockOrdersPolicies

👉 This is what makes answers accurate.

3

Import Your Store Knowledge

2 min

Enable:

  • Product catalog sync
  • FAQ import
  • Shipping policy
  • Returns policy

💡 Pro Tip

Add these 5 FAQs first:

  • • Delivery time
  • • Returns
  • • Tracking
  • • Sizing
  • • Payment methods
4

Enable AI Sales Mode

2 min

Turn on:

  • Product recommendations
  • Upsell suggestions
  • Abandoned cart messages
  • Proactive greetings

Recommended Triggers:

  • • 20 sec on product page
  • • Cart > $60
  • • Exit intent
5

Design Chat Widget

1 min

Choose:

  • Color
  • Position
  • Welcome text

Use this message:

"Hi 👋 Need help choosing the right product?"

6

Test Like a Customer

1 min

Ask the bot:

  • "Do you ship to France?"
  • "Which size for 180cm?"
  • "Track my order"

If answers appear → you're LIVE 🎉

Optional – Add Human Layer Later

When volume grows, connect LiveChat for human support:

AI handles 80% → humans close the rest

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Best Settings for Sales

A. Abandoned Cart

Message after 10 min:

"Need help completing your order?"

B. Product Questions

Enable:

  • Compare products
  • Show reviews
  • Suggest alternatives

C. Escalation Rules

Transfer to human if:

  • Negative sentiment
  • Refund request
  • Cart > $150

Common Mistakes to Avoid

  • Not importing FAQs
  • Generic greetings
  • No escalation rule
  • Too many triggers

Expected Results

Most stores see:

+10–25% conversion

−60% tickets

24/7 replies

FAQ (AEO Ready)

No. Text App offers a one-click Shopify connection. No coding, no developers needed.

Final Checklist

  • Shopify connected
  • FAQs imported
  • Triggers active
  • Test conversation done
  • Widget visible

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Related Guides

Text App Review Comparison Page Abandoned Cart Guide AI vs Human

Boost Shopify sales with LiveChat – real user reviews show it works!

Need Chat + SMS + AI Voice? Try GoHighLevel for all-in-one automation.