GoHighLevel, LiveChat & Text App Reviews
Real feedback from users and Shopify merchants using GoHighLevel, LiveChat, and Text App
12,000+ GoHighLevel reviews
1,700+ LiveChat reviews
Text App businesses
Sarah Mitchell
E-Commerce Technology Analyst
Sarah has analyzed 50+ customer service platforms for online retailers.
What Users Are Saying About GoHighLevel
★★★★★ 4.9/5 average rating
📊 12,000+ reviews with 97% 5-star ratings on Trustpilot — based on verified user feedback.
Reviews highlight the customer support team's professionalism, patience, and problem-solving skills, noting rapid 24/7 assistance, clear guidance, and agency-focused help. Some users find onboarding and setup exceptionally smooth, even for complex workflows.
“GoHighLevel has been a total game changer for my new startup… having everything in one place made launching and managing systems so much easier. Highly recommend.”
— Josh (US) • Jan 27, 2026
Reply from HighLevel: “We're honored to be a game-changer for your startup journey!”
“If I could give infinite stars … thank you for the ability to explain everything clearly.”
— Train (US) • Jan 30, 2026
Reply from HighLevel: “Thank you for such heartfelt words. Karan truly has a special way of explaining things.”
“Bhavna is AMAZING! Patient, polite, and very knowledgeable… unforgettable support!”
— Shareefah McConnell (US) • Recent
“Highly appreciate the support of GHL… 24/7 support and human connection is the secret sauce!”
— Andreas (DE) • Jan 29, 2026
“Wilmarie helped in a massive way today… excellent, attentive service.”
— Lead Alchemy (US) • Recent
“The precision and expertise were next level… clear action plans boosted my vision.”
— Phillgdeal (US) • Recent
“Mrigank Roy is absolutely brilliant… solved complex WooCommerce connection issues with patience.”
— Lover of Jesus (GB) • Recent
“Outstanding support and true ownership… Sujeet went above and beyond to solve an issue.”
— Nautix Capital (US) • Jan 28, 2026
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What Shopify Merchants Say About LiveChat
"Great app. Wojtek was very helpful!!"
Hiccups Children's Boutique (United States)
Shopify App Store
"LiveChat is a positive addition to our eCommerce store, helping with maximising sales and customer satisfaction. The support provided by LiveChat to backup their product has been exceptional."
UpDown Desk (Australia)
Shopify App Store
"Great app that works out of the box, but can also be customized to match our site's look + feel. Allows our CX team to handle multiple chats at once, tag for solid reporting, and then track sales for customers that interact with chat."
Flooring 4 Less Online (United States)
Shopify App Store
"App is easy and convenient for customers to use, makes it easy to assist by showing exactly all relevant information, including their recently viewed store pages and products, as well as what's in their cart. LiveChat customer support is prompt and friendly, Grzesiek solved our problem immediately!"
KORA Organics (United States)
Shopify App Store
"We've used this platform for over 16 months and can't fault it. From a technical side it's always stable and the support is second to none. Just ask them and technical advice is always top notch."
Anonymous
StoreCensus Shopify Review
"We have found this app to be pretty powerful, but there are add-ons that you may need which are additional monthly fees. The app is pretty intuitive."
PraiseBanners™ (United States)
Shopify App Store
"Very good app, it is good and easy to use, the customer support is very professional and timely, I recommend it to everyone!"
SwitchBot EU
Shopify App Store
Note: Some users mentioned add-on costs or minor notification issues — overall highly rated with consistent praise for stability and support quality.
What Shopify Merchants Say About Text App
★★★★★ 4.9/5 average rating
Trusted by 35,000+ businesses for AI-powered live chat automation.
“Text App has completely transformed our customer service. The AI handles 80% of inquiries automatically, and our response time went from hours to seconds.”
— Sarah K. (US) • Verified User
“Best investment we made for our Shopify store. The abandoned cart recovery feature alone paid for itself within the first week.”
— Michael T. (UK) • Shopify App Store
“Super easy to set up and the AI responses are surprisingly accurate. Our customers love the instant support.”
— Emma L. (AU) • Verified User
“Finally found a chat solution that actually understands e-commerce. The product recommendations feature is a game changer.”
— David R. (CA) • Shopify App Store
“We went from 2 support staff to 1 after implementing Text App. The AI handles routine questions perfectly.”
— Jennifer M. (US) • Verified User
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Key Takeaways from Reviews
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